Collagen 101

Everything caring pet parents like you need to know about Frankly chews and treats.

We’ve put together some top questions we’ve received from vets, pups, and pet parents. If we didn’t answer your question, please contact us or email!

Our Products

What makes Frankly chews and treats healthier than traditional rawhide?

It’s because they’re made from the same human grade collagen people take for their own health! In contrast, rawhide is the untanned outer hide of cattle or pork. Because this tough layer is so tightly packed, it’s extremely hard to digest. Also, rawhide is typically processed with harsh chemicals you wouldn’t want your dog to ingest.

Are Frankly products digestible?

Absolutely! The beef corium collagen we use in our chews and treats can easily be broken down by digestive enzymes and stomach acids. You can’t say that about rawhide!

Are Frankly chews and treats truly rawhide free?

Yes! Our chews are 100% rawhide free.

Are they safe to give my dog every day?

Of course! Rawhide can present a choking hazard because a large chunk when gulped could get stuck in the esophagus or digestive tract. Frankly chews and treats can’t be broken off into pieces like that. As with any chew or treat, just make sure your dog has plenty of fresh water to drink.

What are the benefits of collagen for dogs?

There are so many, it’s hard to know where to start! Collagen is a type of protein found throughout the body – both yours and your pet’s. This multi-talented ingredient helps:

  • Build connective tissue, tendons and ligaments
  • Support muscles, bones, teeth and nails
  • Promote supple skin and a glossy coat
  • Aid in digestion
  • Stabilize hips and joints

Are there any additional benefits?

Frankly Collagen Beef Chews help satisfy a dog’s natural instinct to chew. They‘re also incredibly tasty and a great way to occupy your precious pup’s time. Plus, these chews act as a toothbrush, helping to eliminate up to 70% of built-up plaque. Did we mention that they’re also low in fat?

Where do Frankly chews and treats come from?

We source all of our collagen from cattle born and raised in the USA, mostly from Midwestern farms and ranches. Unlike ordinary chews, every Frankly product is completely traceable back to its source.

What are the raw materials that Frankly chews are made of?

Beef corium and filtered water – that’s it! These are also the same ingredients used to make collagen products for human consumption.

How is the collagen processed?

Beef corium collagen is the layer of raw material on top of the muscle meat in cattle. It is split off from the other raw material, washed in filtered water, trimmed, hand-crafted and gently dried.

Why is USA-made collagen so important for dogs?

Because every aspect of sourcing and preparation is subject to government inspection, from start to finish.

Will your flavored chews leave a stain?

No. Frankly flavored Collagen Beef Chews are water-soluble. That means that any residue on carpets or furniture can be easily removed with soap and water.

Are Frankly Collagen Beef Chews tested for quality?

Yes! Every one of our chews is processed in a regularly inspected, food grade facility according to strict safety protocols. Batches are frequently tested for bacteria, salmonella and mold, and can be traced back to the farm or ranch where they were sourced.

What size and shapes do you recommend for my particular dog?

  • Our Beefy Puffs are great for all sizes and breeds since they can be broken and sized for each dog as necessary.
  • For small and medium non-aggressive chewers, we recommend: Medium Retrievers | Wraps and Small/Medium Bones | Chips | 7” Collagen Sticks
  • For larger and more aggressive chewers, we recommend: Large Bones | XL Retrievers | Mega Retrievers | Chips | Mega Collagen Chew Sticks

What is Frankly doing to protect the environment?

We make it a priority to employ sustainable practices throughout our operation to help minimize our carbon footprint. All of the materials we use are USA- and locally-sourced. We also reduce waste by using all the raw materials from the beef corium layer of the cattle, which otherwise would not be used.

What happens if a product is recalled?

In the unlikely event of a product recall, we can trace its sourcing and production history in real time, and recall all products from the batch in question. We would also use this process to see who ordered from that batch and be in contact with them.

Where can I buy Frankly chews and treats?

Simply visit our Find a Retailer page. If there isn’t a store conveniently located near you, please stop by our online store.


Where do you ship?

We want to make sure all pets can enjoy Frankly products so we ship to all 50 states! Don’t live in the United States? Reach out to us and we’ll see what we can do!

How can I track my order?

After your order is processed, you will receive an email with details on how to track your products! You can also find this information when you log in to your account and click ‘Orders’.

How much does shipping cost?

Shipping costs are calculated based on which product you buy, how many of them, and your location. All costs will be calculated before you submit your order, so there won’t be any surprises! To give you a ballpark idea, our shipping costs start at $8.

Everything Else

What are your business hours?

Our business days are Monday-Friday, 8:00am to 3:00pm. If you place an order or contact us outside of these hours, we will be in touch the next business day!

How can I contact you?

The best way to reach us if you have questions is to fill out a contact form or email us. If you contact us outside of business hours, we will be in touch the next business day!

Your Orders

What payment options are available?

We accept Visa & MasterCard as well as PayPal.

When will I receive my order?

We process orders within one business day, however during peak and holiday seasons you may experience extended lead time. After your order is processed, you will receive an email that contains information on the shipment, and you can check the status in your account. You will receive your order in approximately five business days for your pet to enjoy!

What’s the return policy?

All dogs will love their Frankly treats! But if for some reason you aren’t satisfied and would like to return your product, please email us and someone will be in touch shortly with next steps.

How do I cancel my order?

If you have just placed an order, you can cancel your order by emailing However, once your order has been processed for shipping, you are no longer able to cancel.


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