When it comes to your dog’s health or giving a great gift for the pet lover in your life, Frankly knows that an honest approach is best. Below you’ll find some information to common questions and straightforward answers about our product, our processes, and our payment systems.
YES! Our frankly beef chews are made from the freshest ingredients sourced and manufactured in the USA. Not only are our bones 95% protein, but they also are an excellent source of collagen which helps with joint pain and has many anti-inflammatory effects! Our bones are made to promote your dog’s oral health. They will be cleaning their teeth and on their way to fresher breath without even knowing it!
In the unlikely event of a product recall, our real time traceability allows us to be able to recall all products from the batch in question. We would use our program to see who ordered products from that batch and be in contact with them.
After your order is processed, you will receive an email with details on how to track your products! You can also find this information when you log in to your account and click ‘Orders’.
Shipping costs are calculated based on which product you buy, how many of them, and your location. All costs will be calculated before you submit your order, so there won’t be any surprises! To give you a ballpark idea, our shipping costs start at $8.
We accept Visa & MasterCard as well as PayPal.
We process all orders within one business day. After your order is processed, you will receive an email that contains information on the shipment, and you can check the status in your account. You will receive your order in approximately five business days for your pet to enjoy!
Our business days are Monday-Friday, 8:00am to 3:00pm. If you place an order or contact us outside of these hours, we will be in touch the next business day!